Robert Nedelkow-Oracle — NetSuite Community

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Re: Errors Errors Errors everywhere = We're down

Robert Nedelkow-Oracle

Mar 25, 2020 3:55PM

@"nag_m", according to the Service Level Commitment, NetSuite commits to provide 99.5% up-time with respect to the Customer’s Service during each calendar quarter of the Term, excluding reg…

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Re: Errors Errors Errors everywhere = We're down

Robert Nedelkow-Oracle

Mar 25, 2020 2:05PM

Customers can call 1-866-522-1508 and select Option 0 for Customer Service. Queue wait times may be longer than usual at the moment.

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Re: Is anyone else experiencing issues with their SuiteCommerce Site? I am also unable to get to SuiteA

Robert Nedelkow-Oracle

Mar 25, 2020 12:59PM

Details are limited but Support confirmed that NetSuite is currently experiencing technical difficulties affecting some accounts. More info will be posted as soon as it becomes available.

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Re: I'd like to know if y'all plan on giving out credit for the three days that my company hasn't been a

Robert Nedelkow-Oracle

Mar 11, 2020 4:05PM

@"EmmaCsquared", please speak with your Account Manager about NetSuite's Service Level Commitment in the event of a service interruption.

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Re: Anyone else having performance issues?

Robert Nedelkow-Oracle

Mar 11, 2020 2:38PM

We don't have an ETA at this time, however any updates from our Engineers will be posted here asap.

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